Hardware ID Mismatch message

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Hardware ID Mismatch message appears on start of MacENCx64 after migration, clone, replacement of motherboard.

Versions Affected: ALL

Conditions:

You just: 

  • Replaced the main logic board (motherboard) in your Mac.
  • Moved your HDD to another Mac.
  • Migrated via Time Machine, clone cable, or other backup/restore method to a new / other Mac.

Symptoms:

And when you run MacENCx64 this message happens:

This is due to “Node Locking” license keys.

Workaround:

Not a defect. This is normal application behavior. 

Resolution: 

Quick Fix

How to Remove Hardware Key (fix hardware id mismatch)

—[RESOLVING OLD KEY AFTER MIGRATION TO NEW MAC]—

Start the Terminal app:
On the command line…

Paste this command:
ls ~/Library/Application\ Support/MacENC/Licensespring/mex64/

Then press [Return]

The response should be:
license.key

Next, paste this command:
rm ~/Library/Application\ Support/MacENC/Licensespring/mex64/license.key

Then press [Return]
No response = success

Finally, paste this command:
ls ~/Library/Application\ Support/MacENC/Licensespring/mex64/

Then press [Return]
No response = license.key is now gone

—[FINISH]—

Reactivate using original key.

IMPORTANT: YOU MAY NEED TO RESET YOUR LICENSE KEY DEVICE ACTIVATIONS. SEE KB ARTICLE BELOW

See the full KB article how to manage your license device activations: https://navstation.net/knowledge-base/license-key-management/

Severity: 4

Status Notes:

Not a defect. Posting as a known issue so folks can find a quick link to the resolution.

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