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[Fixed 10.2.3] MacENCx64 doesn’t collect existing 3rd party ENC User permit upon upgrade to 10.2.2

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Upgrade from any version to 10.2.2 fails to collect in-use 3rd Party ENC User Permit

Versions Affected: MacENCx64 v10.2.2

Conditions:

Any prior version where the user has an existing ENC User Permit created with the old method and has purchased charts installed.

Symptoms:

After upgrade to 10.2.2, previously purchased 3rd party charts will not display. Chart Manager -> ENC User Permit field presents the new [About 3rd Party Permits] button instead of displaying the already in use prior permit. Requesting a new 3rd Party permit via the button produces a new permit that does not match the original and charts will still not display.

Workaround:

Clean install to v10.1.1 (requires a help ticket and support instructions)

Resolution: 

Fixed v10.2.3

 
Severity: 2

 

Status Notes:

Fixed.

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